To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why an occasional appointment delay is inevitable. A typical appointment time is 30 minutes, however some appointments like first time clients or behavioral consults may be longer. Progress exams to evaluate the course of treatment and progress of care on pets recently seen, may be shorter. If you need more time with the veterinarian, please advise our Client Relations Specialist at the time you schedule your appointment. Please realize that we make a sincere attempt to see each client on time.
For your convenience, "admit" appointments are available. An "admit" appointment means you bring your pet at the time that works best for you and leave him/her with us for a couple of hours or for the day. Day boarding or hospitalization fees may apply and admitted patients must comply with our boarding and hospitalization requirements. Usually we will ask you to arrive sometime in the morning so our doctors can examine the patient in between appointments or at the time purposely reserved for admitted patients. Once the doctor is finished with the exam, she will give you a call to go over the diagnosis and to give you discharge instructions.
For the safety of all animals in our care, we require that all vaccinations be up to date. Even though we make every effort to make our patients feel comfortable during visits, pets may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask you to restrain your pet. All animals must be placed on a leash or in pet carriers before entering the lobby.
We require full payment at the time that services are rendered. A treatment plan outlining expected care and costs is provided for every pet who is admitted to our hospital. If you would like a treatment plan for exam room care and services, please request one upon entry. We are happy to provide this for you.
For your convenience, we accept Visa, MasterCard, Discover, American Express, Care Credit, debit cards, and cash. We can accept personal checks, with identification, from clients after your first visit with us. We can also securely keep your credit card on file to expedite the check out process, if you desire. Please ask our Client Relations Specialist for more information.
Patient Arrival Policy
Dogs have their own entrance and their own lobby! Please enter thru the left door and say hi to our greeter. For your protection, and that of others, all dogs must be on a short leash and properly controlled while in the waiting area or exam rooms.
Cats have their own entrance and their own lobby! Cats and their parents can enter the clinic thru the door on the right. Our cat lobby follows the cat prints on the floor and is in a quieter, peaceful area directly adjacent to our cat only exam rooms. All cats must be presented in an appropriate cat carrier or on a leash.
Cancellations and Deposits
We strive to see all of our appointments on time and not keep you waiting. In order to stay on time for our scheduled appointments, if you arrive more than 10 minutes past your scheduled appointment time we will ask you to reschedule for another time. If you need to reschedule your appointment, we ask that you let us know as soon as you are able so that we may be able to see other sick patients. Two "no-show", rescheduled or cancelled appointments in a row will require a non-refundable deposit equivalent to the exam fee to reserve your next appointment.
Surgeries and comprehensive dental cleanings also require a deposit. If you need to reschedule your pet's surgery or dental cleaning, please let us know at least 48 hours prior to avoid forfeiting this deposit.